Privacy policy

Last updated: September 15, 2025

Privacy Policy – Spices N Curry

Spices N Curry (“we”, “us”, “our”) operates this online store and website to provide you with a curated shopping experience (the “Services”). We are powered by Shopify, which hosts our store and enables key parts of the Services. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using the Services, you acknowledge that you have read and understood this Policy. If this Policy conflicts with our Terms & Conditions, this Policy governs how your personal information is handled.

Who we are

Personal information we collect

“Personal information” means information that identifies you or could reasonably identify you. Depending on how you use the Services, we may collect:

  • Contact & account details (name, email, phone, billing/shipping address, login/email preferences).
  • Order & payment details (items purchased, order history, payment method, transaction metadata). Payment card details are processed securely by our payment providers and are not stored by us in plain text.
  • Communications (support messages, WhatsApp chats, reviews, survey responses).
  • Device & usage data (IP address, browser, device type, pages viewed, clicks, referring URLs, and similar analytics).
  • Cookie data (see “Cookies & analytics” below).

How we collect your information

  • Directly from you (creating an account, placing an order, contacting support, subscribing).
  • Automatically when you browse the store (cookies, pixels, device and usage data).
  • From service providers (e.g., Shopify, payment processors, delivery providers, analytics).
  • From marketing/advertising partners where lawful and with appropriate notices.

How we use your information

  • Provide & improve the Services (process orders, payments, deliveries, returns/exchanges; maintain your account; personalise your experience).
  • Customer support & communications (order updates, service messages, responses to your enquiries).
  • Marketing (opt-in) (emails/SMS about offers, products, and news—you can unsubscribe at any time).
  • Security & fraud prevention (protect accounts, detect/prevent misuse or unlawful activity).
  • Legal & compliance (meeting legal obligations, responding to lawful requests).

Cookies & analytics

We and our service providers (including Shopify) use cookies, pixels and similar technologies to operate the store, remember preferences, measure performance, and present relevant ads. You can control cookies via your browser settings; however, blocking some cookies may impact site functionality.

When we disclose information

We may disclose personal information for the purposes described above:

  • With Shopify (store hosting/operations), payment gateways, delivery/courier partners, email & CRM tools, analytics, and IT/security providers.
  • With marketing/advertising partners to deliver relevant offers and measure performance (according to their privacy notices and where permitted by law).
  • Where you ask us to (e.g., social logins, referral programs) or where you otherwise consent.
  • Corporate transactions (merger, acquisition) or to comply with lawful requests, enforce our terms, or protect rights and safety.

Our relationship with Shopify

The Services are hosted by Shopify. Information you submit will be processed by Shopify and may be transferred to other countries to provide and improve the Services. Shopify may also use aggregated data across merchants to provide enhanced features and security. For details, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Storage, security & retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission or storage is 100% secure. We retain information only as long as reasonably necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes and enforce agreements.

Access, correction & your choices (Australia)

  • Access & correction: You may request access to, or correction of, your personal information we hold about you.
  • Marketing opt-out: Use the unsubscribe link in emails/SMS, or contact us to adjust preferences.
  • Cookies: Manage via your browser or device settings.

To exercise rights, contact us using the details below. We may need to verify your identity. If you authorise an agent to act for you, we may request proof of authorisation.

Overseas transfers

Our service providers (including Shopify) may process your information in countries outside Australia. Where applicable, we take reasonable steps to ensure overseas recipients protect your information consistently with the APPs.

Children

Our Services are not intended for children and we do not knowingly collect personal information of individuals under the age of majority in your jurisdiction.

Complaints (Australia)

If you have a privacy concern, please contact us first and we’ll aim to resolve it promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au/privacy/privacy-complaints.

Changes to this Policy

We may update this Policy from time to time. We’ll post the revised version with an updated “Last updated” date. Continued use of the Services means you accept the updated Policy.

Contact us

If you have questions about this Policy or our privacy practices, contact:

Email support WhatsApp Call us