Shipping policy

Last updated: September 15, 2025

Shipping & Delivery Policy

At Spices N Curry, we aim to provide fast, reliable and friendly delivery of your favourite groceries. We primarily deliver using our own local team. From time to time, we may also use trusted third-party couriers if this helps us deliver your order safely and on time. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

1) Service Areas & Postcode Check

2) Delivery Timeframes

Depending on order size, item availability, routing and your location, your order may be delivered:

  • Same day (if placed early and stock/routes allow),
  • Next day, or
  • Within 1 week from order confirmation.

We deliver on weekdays and may deliver on weekends when demand and staffing allow. After your order is processed, we’ll notify you of an estimated delivery window. If stock is partially unavailable, we will contact you to offer substitutions, a partial delivery, or later delivery once restocked.

3) Scheduling & Communication

  • We’ll contact you via phone/SMS/WhatsApp/email with your delivery window.
  • Please ensure someone is available. If not, you may nominate a safe drop (Authority to Leave) at your address (see Section 6).
  • For apartments/secure buildings, please provide access instructions and a reachable contact number.

4) Delivery Methods

  • Local delivery (own drivers): Most orders within our serviced suburbs.
  • Third-party couriers (as needed): We may use a reputable carrier where it makes sense for speed, safety or coverage.
  • Click & Collect / POS pickup (future): We plan to offer pickup; details will be posted when available.

5) Out-of-Stock, Substitutions & Split Deliveries

  • If an item is out of stock, we will contact you to:
    • approve a similar substitution,
    • receive a partial delivery now and the remainder later, or
    • receive a refund for the unavailable item.
  • Orders may be split into more than one delivery if it helps us deliver faster or due to stock/temperature constraints.

6) Authority to Leave (Safe Drop)

If you choose “Authority to Leave” or request a safe drop, the order is deemed delivered once left at the nominated location. Risk of loss or damage passes at that point. Please nominate a shaded, concealed area for temperature-sensitive goods.

7) Failed Delivery & Re-Delivery

  • If we cannot complete delivery (no safe access, no answer, incorrect address, or unsafe conditions), we’ll attempt to contact you.
  • A re-delivery fee may apply for subsequent attempts, depending on distance and time.
  • Perishable items may not be eligible for re-delivery if quality can’t be maintained; we’ll discuss options with you in line with the ACL.

8) Temperature-Sensitive Handling

Chilled/frozen and ready-to-eat items are handled with care. Please refrigerate/freeze immediately upon receipt. If you have any concerns about temperature or quality on arrival, contact us right away with photos so we can assist.

9) Delivery Charges & Free Delivery

  • Delivery fees (if any) are shown at checkout after postcode validation.
  • Free delivery may apply for eligible suburbs/orders over $40 (after discounts), where available and as displayed at checkout. Thresholds and eligibility may change with promotions or routes.

10) Address Accuracy & Proof of Delivery

  • Please ensure your delivery address, instructions and contact details are accurate.
  • We may capture a photo or obtain a signature as proof of delivery (where practical).
  • For higher-value orders, we may request ID verification or signature on delivery.

11) Delays & Events Beyond Our Control

While we aim to meet estimated windows, delays can occur due to weather, traffic, stock constraints, peak demand, system outages or other events. We’ll keep you informed and work to resolve issues quickly. We are not liable for delays caused by events beyond our reasonable control (including extreme weather, accidents, strikes, road closures, utility outages or government actions).

12) Risk & Title

Title and risk pass to you on delivery to your address, your safe-drop location, building concierge, collection point, or the carrier (for third-party services), as applicable. This does not limit your ACL rights for faulty or misdescribed goods.

13) Questions, Changes & Contact

We may update this policy from time to time and post the updated version here. For delivery questions or special arrangements: